Support
Frequently Asked Questions
Clear answers on the platform, protocols, and practical details so the footer link lands somewhere useful instead of a dead end.
Platform
Primacy FAQCan I use Primacy without buying supplements?+
Yes. Primacy includes cognitive testing, score tracking, Kai AI coaching, protocol logging, and wearable integrations even if you do not start with APEX or RESET.
Do I need a wearable device?+
No. Primacy works without a wearable. Devices like Oura, WHOOP, and Apple Watch simply unlock deeper recovery context alongside your testing data.
How does Primacy measure progress?+
Primacy combines DCTT and PFTT cognitive testing, wearable recovery signals, and protocol adherence to show how your day-to-day performance is changing over time.
What is the difference between the Blog and the Research Library?+
The Blog is the broader content hub. The Research Library is a curated destination that highlights selected evidence-backed content and can point people into specific blog posts or deeper research material.
Protocols
Primacy FAQWhy is there a screening before supplements?+
The screening helps determine whether APEX or RESET are appropriate for your health profile, current medications, and goals before a protocol is recommended.
Can I start with one protocol and add the other later?+
Yes. Many people begin with APEX or RESET first, then add the second protocol once they have established a baseline and know where they want the most support.
Will I build tolerance or dependency?+
The protocols are designed around nutritional support rather than quick-fix stimulation or sedation. They are intended to support performance and recovery without encouraging dependency.
Orders & Billing
Primacy FAQCan I cancel my subscription anytime?+
Yes. There are no long-term contracts. You can cancel from your account settings and your subscription will end at the close of the current billing cycle.
What is the refund policy?+
Primacy will offer a 30-day money-back policy on qualifying purchases once pre-orders are available. If you do not see measurable progress, reach out to support and the team will guide you through the next step.
Where should I go for support questions?+
For account, order, or product questions, the fastest path is the contact page so the team can route your message to the right person.
Careers
Primacy FAQHow do I apply for the Community Manager role?+
Use the application form on the careers page. It collects your contact details, LinkedIn, CV link, and a short note on why you are a fit for the role.
Does the application go to Intercom?+
Yes. Candidate details are sent into Intercom so the team can review and follow up from one place. At the moment, CVs are submitted as shareable links rather than direct file uploads.
Need More Detail?
Explore the deeper science or contact the team directly.
Use the blog for broader content, the research library for curated evidence, and the contact page when you need help on an order or account.